FAQ
Nationwide Delivery Information
All of our blooms are shipped via Royal Mail Special Next Day Delivery guaranteed by 1pm. Please keep in mind there's an additional fee for Saturday deliveries, so please make sure to select the correct shipping option at checkout to avoid any delays in processing your order.
To give your order the attention it deserves, please allow us a minimum of two working days' notice before your preferred delivery date.
Product Availability
While we always strive to match the images on our website, please understand that flowers are natural products and their availability can vary with seasons and market conditions. In the rare event that a specific flower is unavailable, we reserve the right to substitute it with a bloom of equal or greater value while maintaining the overall aesthetic and quality of your arrangement.
Care Instructions
To help your flowers last as long as possible, we include basic care instructions with every order. Please follow these guidelines for the best results.
Our Promise & Policies
At Flowers By M we're passionate about bringing you beautiful, fresh flowers that brighten your day. We stand by the quality of our blooms and want you to be absolutely delighted with your purchase.
We take immense care in selecting and preparing your floral arrangements. If for any reason you're not completely satisfied with your blooms upon arrival, please contact us within 24 hours of delivery. We're committed to your happiness and will do our very best to resolve any issues and ensure you have a positive experience.
Returns & Exchanges
Due to the perishable nature of fresh flowers, we are unable to accept returns or offer exchanges once an order has been delivered. We encourage you to review your order carefully before finalizing your purchase.
Order Changes & Cancellations
If you need to make a change to your order or wish to cancel, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if your order has alreadybegun preparation or is out for delivery.